This month’s Trend Briefing highlights nothing less than the future of consumerism, if not that of business at large (yes, the future of humanity will follow next month ;).
Building on our recent Trend Briefings on CLEAN SLATE BRANDS and DEMANDING BRANDS, and bringing together various strands of the HUMAN BRANDS and BETTER BUSINESS mega-trends, GUILT-FREE CONSUMPTION (GFC) is a compelling answer to the current, epic quest for more aware, more ethical, more sustainable consumerism.
Fueled by a pervasive awareness of the conflicts between their consumerist impulses and their aspirations to be 'good', experienced consumers are increasingly wracked with guilt. The result? A growing hunger for a new kind of consumption: one free from worry (or at least with less worry) about its negative impact, yet that allows continued indulgence.
Note: This Trend Briefing was inspired by a recent comment from Gerald Lawless, CEO of Jumeirah Hotels, on how the future of luxury would be ‘guilt-free’.
One of the Big Human Needs is to consider oneself ‘good’. And human beings feel good about themselves when they live according to their most deeply-held values and aspirations.
Yet mature consumers are ever more aware that the desires and impulses they experience – and worse, that they constantly act upon and satisfy inside the consumer arena – often run counter to these values and aspirations.
Every day, consumers are served more information on dysfunctional business processes and ethics, hear the strained voices of workers from developing countries, or receive scientific insights on the health drawbacks of many a favorite (and processed) snack or beverage.
It has thus become completely impossible for any individual in near- and fully mature consumer societies to claim ignorance over the havoc his or her consumption is and has been wreaking.
While on top of this, the flaunting of ethical and responsible behavior by a whole host of CLEAN SLATE BRANDS only highlights the deeply flawed nature of many established products and brands. Take condoms, for example. How many consumers considered the ethical dimensions of condoms before Sustain Condoms highlighted the environmental and social abuses often found in the production of latex?
With every brand that shouts about not employing 9 year old child workers in Bangladesh, about not force-feeding poultry, whose products do not depend on tarry oil-fueled engines, consumer doubt towards those that keep quiet grows.
However, a very human mix of status, indulgence, conditioning, addiction and genuine pleasure (derived from everything from tasty Whoppers, to romantic easyJet/AirAsia/JetBlue city breaks, to dirt-cheap-yet-coolish H&M outfits, to shiny phablets), stops consumers from substantially changing their knowingly damaging consumption needs and patterns.
It’s this tension – between the values that consumers hold, and the pervasive awareness that the actions they take run counter to those values – that manifests itself as the potent, nagging guilt trip that haunts many consumers today.
When presented with the statement ‘I feel guilty about the impact I have on the environment’, 28% of global consumers* scored themselves 4 or 5 (out of 5, with 5 being ‘strongly agree’).
(National Geographic Greendex, July 2012)
* Somewhat ironically, some emerging economies had a higher guilt level: 45% of Indians, 42% Chinese and 40% of Brazilians rated themselves 4 or 5. Contrast this with only 23% of British, 21% of Americans and 19% of Australians.
In 2013, 27% of US consumers were ‘more concerned’ about food waste than in 2012, with only 5% ‘less concerned’.
(BAV & Sustainable America, March 2013)
When asked about their own diet and levels of physical activity, and to assign themselves a grade from ‘A’ to ‘F’, US consumers gave themselves an average grade of ‘C+’ for their level of physical activity, and their personal diets an average grade of ‘B-’. Only 12% gave themselves an ‘A’ or ‘A-’.
(International Food Information Council Foundation, May 2013)
The good news: beset by these contradictory needs – to seek pleasure in the satisfaction of impulses, and to shake off a rising feeling of guilt – consumers are now hungry for a new kind of consumption, one that will allow them to continue to enjoy consumption, yet not worry (or at least worry less) about its negative impact.
Indeed, a recent global study identified 2.5 billion of these 'aspirational consumers' (representing one third of the global consumer class). These consumers are defined by their love of shopping ( 78% ), desire for responsible consumption ( 92% ) and their trust in brands to act in the best interest of society ( 58% ).
(BBMG, GlobeScan and SustainAbility, October 2013)
To become a GFC brand, brands need to first understand the various kinds of guilt currently tormenting ‘aware’ consumers. Three* types of consumer guilt:
Now, GUILT-FREE doesn’t have to mean either zero-impact, ethically perfect, health-optimum consumption, or even no consumption at all**.
Most consumers do not hold values that mean that even the slightest negative impact on the planet, on society or on themselves is unacceptable to them. They just want to know that this impact is as little as practically possible.
Indeed, for now at least, the most potent GFC innovations will target those areas where there is greatest tension between consumer values and impulses, and help absolve the most tormenting guilt.
* When it comes to guilt, these aren’t the only dimensions of course. Just as an example, witness how some newly-minted urban consumers often experience ‘cultural’ guilt: split between their desire to dive into the global consumer arena and the thought that they are ‘abandoning’ their identity and heritage (to assuage that guilt, turn to our CELEBRATION NATION trend ;)
** Only truly reducing one’s consumption, i.e. consuming less, offers the ultimate redemption. But that’s something 99% of consumers seem not ready for yet. And neither are most brands.
As a brand, identify the consumption choices that cause most guilt when it comes to physical and mental wellbeing: sugar, fat, alcohol, inactivity, and more. Then take steps to absolve that guilt.
September 2013 saw fast food giants McDonald's and Burger King sparring with GFC initiatives. Burger King launched Satisfries - French fries with 40% less fat and 30% fewer calories than the McDonald's equivalent. While McDonald’s announced a global partnership with the Alliance for a Healthier Generation to make specific commitments, including always offering a choice of a side-salad, fruit or vegetables as a substitute for fries in a value meal.
Or learn from a more light-hearted example: the Peddler’s Creamery ice-cream shop in Los Angeles opened its doors in April 2013, and powers its churner by asking customers to peddle an in-store bicycle. GUILT-FREE indulgence indeed!
As a brand, identify the consumption choices that cause most guilt when it comes to other people: poor working conditions, sub-poverty wages, exploitation, and more. Go ahead: absolve the guilt!
Check out Fairphone, the smartphone from the Netherlands now in production after easily breaking its pre-order target of 5,000 sales in June 2013. It's manufactured without using conflict minerals and with a focus on worker welfare.
Or how about online retailer Shop For Social, launched in Singapore in July 2013. The site partners with and curates products exclusively from local social enterprises and nonprofits, and includes handicrafts made by disabled or disadvantaged individuals.
Fossil fuels and CO2 emissions, wasteful packaging, non-biodegradable materials, rainforest destruction: there is no shortage of potent guilt when it comes to the planet.
A few recent examples to learn from:
The already-iconic Tesla Model S aims to absolve the vast guilt that exists around driving. Quartz recently reported Tesla was outselling Buick, Cadillac, Chrysler, Fiat, Jaguar, Land Rover, Lincoln, Mitsubishi, Porsche and Volvo in California this June.
Eating sushi is notoriously environmentally suspect. Miya’s Sushi in Connecticut, US, goes beyond simply not including endangered fish such as yellow tail tuna on its menu: it offers dishes made with non-native, invasive species that are damaging the local habitat, and thus eating (and enjoying) them makes customers part of the solution. How’s that for GUILT-FREE?!
An energy efficiency hackathon in Singapore was recently won by the Wish Lit app. It allows the user to enter the cost of a desired object and then calculates how much energy they need to save in order to purchase it.
And there are endless other big brand examples too. Just recently: Patagonia’s ‘Responsible Economy’ research effort, Chipotle’s ‘The Scarecrow’ animation, Nike’s Making app, Dell’s zero waste initiative, and Unilever’s purchase of algae-derived oil…
So be more than just eco-conscious, and embrace everything from cradle-to-cradle, the circular economy, collaborative consumption (Airbnb is a great example of experience indulgence 'allowed' because it's using existing assets) and more in your quest to become totally eco-neutral if not eco-positive.
The sweet spot for any GUILT-FREE brand is, of course, to deliver in all three categories simultaneously.
If your brand can identify the guilt attached to what you do across the SELF, SOCIETY and PLANET domains, and then absolve it, you’re nearing TOTAL GUILT-FREE CONSUMPTION.
The ultimate? Consumption that goes beyond GUILT-FREE, and becomes actively positive in its impact across every domain. That is, true consumption nirvana. Is it possible? How big is the universe? We don’t know! Yet ;)
The opportunity to absolve consumers is an enormous one. Sure, virtually every brand now claims to be a green brand, a responsible brand, a human brand, a sustainable brand, an honest brand, or a transparent brand. But striving towards offering GFC might encourage more purpose and direction – internally too – than lofty social or environmental goals, especially since GFC is focused on what counts most in business: actual end users’ (deep) needs.
With that in mind, we look forward to your innovations, and are expecting them to come with a proud (recycled) ‘GFC’ sticker to boot.
Want to get going with GUILT-FREE CONSUMPTION? Then why not use our free CONSUMER TREND CANVAS tool to structure a brainstorming session? You may feel guilty if you don't ;)
Our next free Trend Briefing – our big, year-end '7 Big Consumer Trends for 2014' – will hit your inbox on 5 December 2013, so make sure you’re subscribed. Until then, good luck!