Turns out, Gen Z and Millennials are swiping less and strolling more. According to the 2024 American Express Shop Small Impact Study, 90% of young consumers in the US have discovered a small business simply by wandering their neighborhoods — outranking the 80% who find new favorites via social media.
This post-pandemic shift to IRL discovery reflects a craving for deeper, more authentic connections — a contrast to the endless scroll of social commerce. It’s a welcome trend for small businesses: 86% of owners say they rely on community support to thrive, and 68% of Gen Z and Millennials plan to shop at small businesses this holiday season.
In a tech-saturated, algorithm-driven world, proximity breeds possibility. So, while social conversions might win on metrics, brands are seeking to build local relevancy and consumers are hungry for surprise and unpredictability. Heading into 2025, how will you design for serendipitous discovery?
