How? Max Luthy – author of The Future of Customer Experience – has created a CX-specific trend canvas for you to print out and plot the attention seizing and saving moments across your customer’s journey – from awareness to advocacy.
Once you’ve had a look, it’s over to you. The blank canvas – complete with instructions and an example version – is primed and ready for you and your team to ignite your own creative fires* and generate game-changing innovations of your own.
We’ve even created a handy two minute explainer video to ensure you get off to a flying start:
Download the Canvas here: