Nissan's Second Delivery program is a tech-forward take on post-purchase support. Recognizing that modern vehicles are packed with complex features and questions are likely to arise once a new owner has spent some time behind the wheel, Nissan offers an in-person tutorial around two weeks after a car is purchased or leased. A trained Tech Expert visits the driver at their preferred location — home, office or elsewhere — to provide a comprehensive walkthrough of the vehicle's technology, from advanced driver assistance systems to smartphone integration and voice recognition.
Launched in February 2023 for Ariya owners, the complimentary service is resonating with buyers, with over 5,000 appointments completed and a 93% satisfaction rate. According to Nissan, participants appreciate the program's tailored, personal approach and thoroughness, with experts spending up to two hours answering questions and demonstrating features. Building on that success, Nissan will expand Second Delivery to Rogue and LEAF models in late 2024.
