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South Korean movie theater chain CGV is introducing monthly knitting screenings, allowing audiences to knit while watching films. The initiative follows a sold-out pilot event in January, where the theater screened Little Forest with adjusted lighting to accommodate knitters. Encouraged by positive feedback, CGV has scheduled these screenings for the last Thursday of each month and expanded it to 10 theaters nationwide, including five outside Seoul. By transforming knitting from a solitary hobby into a shared experience, CGV aims to revitalize theater-going and attract a more diverse audience. 

Five years after the onset of COVID-19, cinema audience behaviors have permanently changed and movie theaters are still struggling to recover. Streaming has reshaped viewing habits, and some films are now skipping the box office entirely. Meanwhile, the film industry's overreliance on franchises and reboots has left audiences disengaged — fewer films feel truly made for the big screen, and most viewers now reserve theater visits for major blockbusters. What was once a casual outing has become an event-based experience.

To compete with the cost savings, convenience and comforts of at-home streaming, theaters must offer value compelling enough to break consumer inertia. CGV is leaning into novelty and community. By tapping into the rising popularity of knitting, the company allows consumers to enjoy their passion point in a new way while repositioning the movie-going experience. Prior to CGV's initiative, similar knitting screenings had been held by Leica Cinema in South Korea, as well as other movie theaters in Austria and Sweden.

Beyond the movie industry, there's a lesson here for all brands around adapting to stay relevant amidst shifting consumer preferences. How can your brand continue to reshape its offerings around existing consumer habits, rather than forcing audiences to fit into your existing services?

Paris's iconic Le Bon Marché Rive Gauche has transformed into a high-end playground for dog lovers with its new store-wide event, "Je t'aime comme un chien!" Running through 20 April 2025, the luxury department store is celebrating canine companions with a comprehensive program that reflects the growing cultural significance of dogs — "nos amis à 4 pattes, icônes de la pop-culture."

The elaborate installation reimagines the store's architecture through a dog-lover's lens, with giant bone sculptures adorning escalators, colorful panoramas lining the aisles, and stylized dog houses replacing traditional display cases. Beyond the visual spectacle, the event features a range of interactive experiences, including dog yoga sessions led by certified "doga" instructor Andreea Sembely, pet grooming conversations with professional Fatima Veliz, and creative workshops where visitors can make personalized dog toys from upcycled fabric scraps. Author Mylène Bertaux will also be present to sign copies of her book "Toutoute: La nouvelle place des chiens dans nos vies."

This canine celebration is more than just a themed retail moment — it represents the luxury market's growing recognition of pet owners as a lucrative consumer segment. With dedicated spaces like Alpha Dogs House offering specialized grooming services and the canine magazine Bâtard establishing a café within the store, Le Bon Marché demonstrates how high-end retailers are adapting to consumer priorities. Around 40-50% of high-net-worth individuals across major markets are pet owners, creating significant opportunities for (luxury) brands to develop premium pet-focused offerings that merge fashion, wellness and pet care.

For the launch of its ToRiKo Touch lipstick, Japanese cosmetics brand KissMe Ferme is turning down the lights. The brand has created a temporary "lipstick in the dark" store, where customers are invited to step into a dimmed room with private, veiled-off spaces and apply the new product. It's a deliberate design choice that encourages visitors to focus entirely on the tactile experience — the smoothness, texture and scent of the lipstick — rather than its visual appearance.

The experiential, sensory concept stands in stark contrast to a crowded Sephora or brightly lit department store counter. By removing visual distractions and creating a quiet, intimate atmosphere, KissMe Ferme heightens customers' awareness of the product's key selling point: its exceptionally smooth feel. The lipstick features an innovative layered micro-structure and emollient oils, creating what the brand describes as a "captivatingly smooth and blissful application."

The activation leverages the psychology of sensory focus — when one sense is diminished, others become more acute — and highlights how multisensory environments can be used to produce memorable customer experiences. By encouraging shoppers to "surrender to the dimly lit, quiet space" and "direct all consciousness to the lips," KissMe Ferme is betting that an emotional, sensory connection with the product will resonate more deeply than any traditional campaign could.

Heineken has launched a worldwide search for someone named McLoughlin to take the reins of a family pub on Ireland's remote Achill Island. Current owner Josie McLoughlin, the fourth generation to run the establishment, faces a common dilemma in rural Ireland — no family successor. The campaign transforms this private business challenge into a global treasure hunt, with billboards appearing in cities with large Irish diaspora populations, from New York to Sydney.

The initiative taps into powerful currents of cultural identity and belonging at a time when many professionals are reconsidering their career paths. As automation and AI reshape white-collar industries, the romanticism of owning a community cornerstone in a picturesque setting offers an alluring alternative. Beyond merely preserving a business, Heineken's "For the Love of Pubs" campaign recognizes how these establishments serve their communities.

At its core, the campaign acknowledges the critical role physical gathering spaces play in combating social isolation. With McLoughlin's Bar serving as both a social hub and cultural landmark for generations, Heineken positions itself as a defender of increasingly endangered third places. By offering the selected McLoughlin a comprehensive succession package, including mentorship and investment guidance, the brand demonstrates an understanding that preserving such spaces requires more than nostalgia — it demands practical support for their long-term viability.

COVID-19 turns five this year. Yep, it's been that long. While 1-in-8 people continue to battle long COVID symptoms, the world has stumbled straight from lockdowns into a dizzying poly-crisis — and now, Trump's chaos economy. Bottom line? 'Normal' isn't coming back anytime soon, and it certainly doesn't feel like it for many. Public satisfaction with healthcare systems has hit rock bottom. And among the hardest hit? Young people.

The pandemic didn't just disrupt Gen Z's schooling, social lives and early careers — it permanently rewired their outlook on life. Edelman's latest report paints a sobering picture of 18-34-year-olds:

😞 Mental health SOS: 61% feel deep financial anxiety, 58% report loneliness and isolation, and 53% battle depression and anxiety — all directly tied to the pandemic

💔 Social fabric unraveling: 51% have lost faith in their country's ability to unite in future crises, signaling rising mistrust and disconnection

👶 Pandemic babies to no babies: 1-in-4 will opt out of parenthood because of the pandemic — with country-specific figures ranging from 21% in the UK to 36% in India

Your move? Brands, policymakers, and communities now have a window of opportunity: transforming generational grievances into growth. How will you champion mental health? Foster authentic social connection? Or support young people navigating adulthood in an uncertain world?

This past International Women's Day, Durex India took action against online harassment towards women with The 🐔 Blocker. The initiative stemmed from the insight that while Durex encourages engagement on its social media posts, when women post a comment, they're often met with men sliding into their DMs with unsolicited advances or plain harassment. In response, the brand invites female social media users to submit screenshots of creepy messages they receive. Durex's moderation team will then block offenders. The campaign also includes a hard-hitting film exposing real instances of the harassment women have received when engaging with the brand online.

The Durex blocker represents a compelling brand activation. It tackles a stubborn social problem: online, gender-based harassment that should be a relic of the past but unfortunately persists in 2025. The initiative also aligns strategically with Durex's brand DNA, which has consistently championed protection. Safeguarding women in digital spaces is a natural extension of this commitment, giving the brand the right to play in this arena. Moreover, as an International Women's Day campaign, it genuinely honors and celebrates women, offering substance beyond the typical "pink tax rebates" for clothing purchases. 

How might your brand role manifest differently (and creatively) across different contexts in your customers' lives?

A Swiss startup is challenging conventional meal delivery platforms with an AI-powered solution that operates entirely through WhatsApp. Châtaigne removes the friction of app downloads and account creation for consumers, leveraging a platform that billions already use daily.

The system works intuitively: customers simply text their order to a restaurant's dedicated WhatsApp number. Châtaigne's AI then processes these natural language requests, compiles preferences, generates an order summary and facilitates payment within the same conversation thread. The completed order flows directly into the restaurant's existing systems, bypassing the costly intermediaries currently dominating the market. On the consumer's end, Châtaigne's focus on WhatsApp sidesteps app fatigue and taps into existing behavior.

Born from a San Francisco hackathon, Châtaigne represents a deliberate shift toward conversational commerce. "Apps and websites are the past — conversation is the future," explains the founding team, who chose the challenging food delivery sector specifically for its high volume and tight deadlines. Recently awarded a CHF 20,000 FIT Digital Grant, the startup is expanding its functionality and preparing for rollout. Their vision extends beyond restaurants, positioning conversational AI as the natural evolution of commerce.

It's a back-to-the-future kind of move — taking digital purchasing away from constrictive user interfaces and back towards natural human interaction patterns. The conversational approach aligns with how commerce functioned for thousands of years in physical marketplaces: through dialogue, negotiation and personal connection. Châtaigne and others (like Amazon's Alexa +) are leveraging advanced AI to recreate something fundamentally ancient, with one major difference. This time around, the interactions are human-to-bot, not human-to-human.

The conversational model opens up possibilities for more nuanced transactions, too. Instead of filtering through predetermined options, customers can express preferences in natural language: "something spicy but not too hot" or "similar to what I ordered last time but vegetarian." We're likely to see commerce-as-conversation expand beyond food delivery into other high-frequency categories. The real competitive advantage will come from how well these systems understand context, remember preferences and handle complex requests — areas where sophisticated language models provide a clear advantage over existing systems.

In response to urbanization and digitalization limiting children's outdoor play, Unilever-owned laundry brand OMO has launched a campaign in Turkey that transforms OOH advertising into playgrounds. The Play is Outside initiative added soccer goals, basketball hoops and slides to billboards in Istanbul's Kadıköy, Acıbadem and Şişli districts, creating unexpected play spaces in urban environments.

The concept aligns with OMO's 20-year-running "Kirlenmek Güzeldir" slogan ("Dirt is Good"), which celebrates the value of physical play and the inevitable messiness that comes with it. "As adults, we often think we can't find time or space to play outside and encourage children to do the same in urban life. But play is also a creative act," explains Alper Capar, Unilever Turkey's Home Care Category Marketing Director. "With this creativity, we can make room for play and sports in unexpected places and moments. We invite all children and adults to play sports on our billboards." 

The campaign serves as a timely reminder of play's importance beyond screens and enclosed spaces, while cleverly repurposing advertising infrastructure to benefit the communities they occupy. That said — those spaces will only be available for a short while. To make a lasting impact, OMO and other brands could take inspiration from Budweiser's basketball activation in Brazil 🏀

Adidas has partnered with Colombian fashion brand MAZ Manuela Álvarez to launch Raíz de Fénix, a collection that reimagines iconic sportswear through the lens of Colombian artisanal heritage. The collaboration engages artisan communities from Bogotá, Cundinamarca and Putumayo, incorporating traditional techniques like macramé, beadwork, horizontal weaving and leather molding into contemporary designs.

Drawing inspiration from the phoenix myth, the Raíz de Fénix collection celebrates transformation, resilience and the strength of Colombian women. Each familiar piece — like the three-stripe training pants and trefoil track shirt — underwent a comprehensive reworking that transformed the original Adidas design while preserving its essence. The partnership represents the growing trend of people in emerging markets confidently showcasing their cultural heritage.

For Adidas, the collaboration provides access to fresh viewpoints that resonate with consumers seeking products with narrative depth and cultural significance. Meanwhile, for Colombian designers and artisans, it offers visibility within the international fashion landscape and validates traditional techniques that might otherwise fade away among mass-produced global homogeneity.

The four-day workweek debate may have peaked in 2022, but the practice is slowly gaining traction:

🇦🇺 2-in-3 workers can now swap public holidays

🇪🇸 The government is reducing the legal workweek to 37.5 hours

🇬🇧 200+ companies have permanently adopted a four-day workweek with no pay cuts, benefiting more than 5,000 employees

According to the 4 Day Week Foundation, many of these firms, especially in tech, marketing and the nonprofit sector, report higher productivity, happier teams and even increased profits. And shorter workweeks align with workers' needs and wants — for the first time, work-life balance now ranks higher than salary in importance (83% vs. 82%, per Workmonitor).

So, could your company take a bold leap? In an era of FOBO (Fear of Becoming Obsolete), could help from AI and smarter perks double your workforce’s impact? Even if a four-day week isn’t in the cards (yet 😉), how can you offer flexibility to show employees you truly value their wellbeing beyond ping-pong tables and free coffee? 🏓☕

As geopolitical tensions intensify following president Trump's return to power, European shoppers are looking to support products from their own continent. Three signals of a larger movement:

⭐️ Danish retail giant Salling Group is introducing a new labeling system across its Bilka, føtex and Netto stores. Starting this month, electronic price tags will feature a small star indicating European-owned brands. The company emphasized that while they will continue to stock products from around the world, the star simply offers "an extra service for customers who wish to buy products from European brands."

🛒 Created on 16 February 2025, the Reddit community r/BuyFromEU already has over 122,000 members dedicated to supporting European-made goods and services. The forum serves as a hub for consumers looking to discover locally produced fashion, technology and food, with solidarity with Ukraine playing a significant role, alongside resistance to the Trump administration's policies.

🚗 Unsurprisingly, given Elon Musk's role in the new US government, the automotive sector is also affected. In January 2025, the Volkswagen ID.4 overtook Tesla's Model Y to become Europe's best-selling electric vehicle, with registrations surging 195%. While part of Tesla's 46% sales drop may be attributed to anticipation of a new model, analysts also point to "the declining popularity of Tesla in Europe overall." European manufacturers are capitalizing on this sentiment, with Volkswagen's ID.7 securing third place and Skoda's Enyaq rounding out the top five best-selling EVs.

February 2025 saw Roblox unveil the first graduate collection from its Digital Fashion Program, developed in collaboration with Tokyo's Bunka Fashion College and Dentsu Group. Students' virtual fashion creations were exhibited in a Roblox experience where visitors can try on, vote for and purchase outfits for their avatars. As part of the course, designers were tasked with creating digital fashion items based on a 'My Brand' theme using Roblox Studio, as well as accompanying physical pieces. The initiative expands on a previous partnership with Parsons School of Design. Roblox also plans to exhibit student works in galleries across Japan and globally, while expanding the digital fashion program in the coming years.

As consumers spend more time in digital worlds, more value and significance are ascribed to their digital personas. Consumers see their virtual avatars as an extension of themselves, a canvas to represent their identity, tastes and preferences. Roblox found that 56% of Gen Z users on the platform consider their avatars' digital style more important than their style in the physical world. And they're backing this sentiment with action — the platform earned USD 1.1 billion from in-game spending in Q3 2024, much of it from the purchase of virtual items, with 82% of adult gamers on Roblox having spent money in games. 

The Digital Fashion Program is the latest step towards establishing a well-rounded economy around virtual products. It is time to consider how your brand might play in the space. How might you create products, not just for your consumers' IRL selves, but also for their digital twins?

Kleenex and IMDb teamed up to launch The Kleenex Score, a rating system that helps moviegoers prepare for inevitable crying sessions. Unveiled just in time for the Oscars, this system ranks films based on their tear-jerking potential — finally answering the age-old question: "Should I bring one tissue or the entire box?" The partnership features a curated list of "Tearjerker Titles" spanning nostalgic classics and contemporary weepers, giving film buffs a heads-up before they find themselves in the awkward position of wiping tears on their sleeves.

It's a cleverly simple concept for a brand mash-up: check the score, gauge the emotional damage a film might inflict, stock up on Kleenex Ultra Soft accordingly and click through to watch on Amazon Prime (IMDb is an Amazon company). The collaboration demonstrates one thing that hasn't changed since the time of silent movies: brands can create value by tapping into cultural moments and emotional experiences — whether that's a moment of joy or the cathartic release of a good cry.

The independent adult entertainment makers at Erika Lust have launched what they claim is the first-ever erotic immersive experience. Dubbed House of Erika Lust, the installation integrates digital art, audiovisual storytelling and virtual reality to explore human sexuality in an interactive setting. Held in a 1,000-square-meter secret venue in the Barcelona neighborhood of Poblenou, disclosed 24 hours before visitors arrive, the exhibition spans four themed rooms, including a 20-minute VR segment with varying levels of explicitness. Running in Barcelona through April 2025, tickets start at EUR 24 (USD 25). The company is exploring partnerships to bring the concept to other cities.

Immersive experiences have gone from novelty to expectation. House of Erika Lust expands those expectations by applying them to erotic content and transforming the traditionally private — and often secretive — into a shared experience. Redefining where and how eroticism can be explored, it's creating a safe, inclusive space where visitors can engage with sexuality on their own terms. The experience is designed to encourage curiosity without discomfort, making room for a broader audience to take part, for example, by allowing visitors to choose between an explicit and an erotic tour. The rooms also reflect a growing demand for representation and inclusivity in adult content, moving beyond mainstream narratives and stereotypes to present a more diverse and nuanced view of sexuality.

By framing erotic content within a curated, branded environment, House of Erika Lust challenges social stigmas while establishing clear boundaries that prioritize psychological safety. For other companies navigating taboos and cultural sensitivities, the experience offers a blueprint for balancing openness with control — for brands, opportunities abound in reshaping how people engage with complex topics.

The 7th annual CX report from Zendesk is in! A global survey across 22 countries reveals five key trends shaping the AI-powered future of CX:

1️⃣ Autonomous service accelerates: 90% of companies report positive ROI from AI-driven agent tools
2️⃣ Trust in AI depends on personality: 64% of consumers are more comfortable with AI that’s engaging and human-like
3️⃣ Personal AI assistants take the wheel: 67% are eager to hand off customer service tasks to AI
4️⃣ Voice AI is turning up the volume: 51% have interacted with it, 60% want brands to adopt it and 67% believe more natural-sounding AI would enhance experiences
5️⃣ Personalization is the loyalty play: 61% now expect AI-powered, hyper-personalized service

🗣️ Let’s talk Voice AI. Your brand has likely implemented its first text-based LLM — yet 90% of CX business trendsetters say voice-driven interactions are the future. And while Alexa and Siri still fumble, conversational AI is continuously raising consumer expectations. No surprise — people spend hours talking to ChatGPT, sometimes more candidly than with their therapists. A recent study confirms it: lower AI literacy increases receptivity, meaning many engage with AI without hesitation. At this point, LLMs might know more about consumers than most insight teams. 😉

💬 So, forget bots that simply react — voice-based LLMs can initiate, anticipate and engage in real conversations. This shift unlocks vast opportunities, but it also demands responsibility. Trust isn’t just about AI sounding human — it’s about knowing how, where and when to use it. So, where does Voice AI fit into your brand’s consumer journey?

🔊 And just as importantly, where do people still need — and even crave — human interaction to build true human-to-human connections, not bot-to-human ones? With digital-first everything, how can your brand act as a stepping stone to help people bridge the gap between online comfort and face-to-face confidence?