Accessibility isn't just an opportunity, it's an imperative. Acknowledging that not everyone can get to the door quickly, DPD tweaked its processes to better serve people with mobility issues. In a similar move, last year DHL introduced social media chat features that allow customers to inform drivers about accessibility points, or ask them to wait a little longer.
Which relatively simple adjustments could your brand make to create a better experience for all? For more examples of turning barriers into innovations, check out our OMNIBILITY trend briefing!
