The Future of Experiences

Live stream: trend keynote sessions
14 May 2019  •  09:00 - 12:30  •

Our upcoming live stream on The Future of Experiences has now reached capacity but you can still add yourself to the waitlist »

What's in store

  • 1 Insight

    Explore the consumer trends redefining in-person experiences and the real-world innovations driving them.

  • 2 Inspiration

    Hear from our globally-renowned speakers who will inspire and empower you to apply the insights from the day to your business.


  • 09:00 GMT

    10 trends defining the Future of Experiences part I

    Join Global Head of Trends & Insights David Mattin as he presents 5 consumer trends – from FANTASY IRL to HIDDEN SUMMITS – reshaping behaviours, mindsets and expectations around in-person customer experiences.

  • 10:15 GMT


    Pause and refresh.

  • 10:45 GMT

    10 trends defining the Future of Experiences part II

    Consumers are extremely demanding when it comes to brands. They expect them to relentlessly improve their offering, minimize environmental impact and be free of social sin. To fall short of ethical standards (ancient and emerging) is the big risk for all professionals in every industry.

    Senior Strategist Victoria Loomes will explore the 5 trends – from UNEARTHLY IMPACT to VILLAGE SQUARED – that reveal the new standard in customer experiences with purpose, meaning and authenticity.

  • 11:45 GMT

    Wrap up

    A quick-fire review of the key themes and learnings from the day.


Add yourself to the waitlist »

For live stream questions or payment queries please contact our 2019 Event Manager, Anton Björklund, at

Note: Can’t join live? Not a problem. The full recording will be available to ticket holders immediately afterwards.


Rich Mix

Rich Mix is a cross-arts and culture center in the East End of London, located in Shoreditch. The live stream will be broadcast from their three-screen cinema and performance space.

Confirmed 2019 attendees

Past event feedback

  • “Big-picture”

    “Clear, pragmatic, inspiring actionable content and tons of big-picture trend thinking.”

  • “So important”

    “It's so important to think about the future; for our clients; for their customers; events like this enable us to do that in a very focused and efficient way!”

  • “Exceeded expectations!”

    “All sessions were great with fantastic delivery from a lively set of speakers offering lots of inspiring ideas and valuable insights. Now, back to the office! ”

  • “One word: awesome!”

    “From the venue to the speakers, to the consumer trends presented, it was an awesome day from beginning to end.”


Questions? Comments? Contact our 2019 Events Manager, Anton Björklund

Contact Anton

Offline events

  • Amsterdam // SOLD OUT

    The Future of Experiences | Keynote + workshop
    8 May 2019

    Find out more
  • New York

    The Future of Experiences | Briefing
    May 14 2019

    Find out more
  • London // SOLD OUT

    The Future of Experiences | Briefing
    May 14 2019

    Find out more
  • Singapore // SOLD OUT

    The Future of Experiences | Briefing
    May 14 2019

    Find out more