The Future of Experiences

Live stream: trend keynote sessions
14 May 2019  •  09:00 - 12:30  •

Join our senior analysts online as they present The Future of Experiences on Tuesday, 14 May from 09:00 - 12:30 GMT.

Streaming live from London, David Mattin and Vicki Loomes will present 10 emerging consumer trends set to place in-person experiences at the center of B2C brand and marketing strategies worldwide.

Can’t join live? Not a problem. The full recording will be available to ticket holders immediately afterwards.

What's in store

  • 1 Insight

    Explore the consumer trends redefining in-person experiences and the real-world innovations driving them.

  • 2 Inspiration

    Hear from our globally-renowned speakers who will inspire and empower you to apply the insights from the day to your business.


  • 09:00 GMT

    10 trends defining the Future of Experiences part I

    Join Global Head of Trends & Insights David Mattin as he presents 5 consumer trends – from FANTASY IRL to HIDDEN SUMMITS – reshaping behaviours, mindsets and expectations around in-person customer experiences.

  • 10:15 GMT


    Pause and refresh.

  • 10:45 GMT

    10 trends defining the Future of Experiences part II

    Consumers are extremely demanding when it comes to brands. They expect them to relentlessly improve their offering, minimize environmental impact and be free of social sin. To fall short of ethical standards (ancient and emerging) is the big risk for all professionals in every industry.

    Senior Strategist Victoria Loomes will explore the 5 trends – from UNEARTHLY IMPACT to VILLAGE SQUARED – that reveal the new standard in customer experiences with purpose, meaning and authenticity.

  • 11:45 GMT

    Wrap up

    A quick-fire review of the key themes and learnings from the day.


Book your spot for £59

For live stream questions or payment queries please contact our 2019 Event Manager, Anton Björklund, at


Rich Mix

Rich Mix is a cross-arts and culture center in the East End of London, located in Shoreditch. The live stream will be broadcast from their three-screen cinema and performance space.

  • “Impressive”

    “An impressive set of keynotes offering valuable customer insights, raising provocative questions and leaving us with lots to think about! ”

  • “Big-picture”

    “Clear, pragmatic, inspiring actionable content and tons of big-picture trend thinking. What else can I say? The future looks bright today! ”

  • “Totally valuable”

    “An opportunity to view our customers in a new light by taking a fresh look at the world they are living in; totally valuable and we will be back for more! ”

  • “Enjoyed it!”

    “An inspiring day of trends and a tour of trend-driven innovations picking up speed in key markets. I know our team got a huge amount out of the day. We thoroughly enjoyed it! ”

  • “So important”

    “It's so important to think about the future; for our clients; for their customers; events like this enable us to do that in a very focused and efficient way!”

  • “Exceeded expectations!”

    “All sessions were great with fantastic delivery from a lively set of speakers offering lots of inspiring ideas and valuable insights. Now, back to the office! ”

  • “One word: awesome!”

    “From the venue to the speakers, to the consumer trends presented, it was an awesome day from beginning to end.”


Questions? Comments? Contact our 2019 Events Manager, Anton Björklund

Contact Anton

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