During the launch of its flagship Q8 2024 model last month, Audi Vietnam employed EEG (electroencephalogram) technology to help consumers decide if they truly wanted the car. Designed to gauge emotional resonance, the initiative uses specialized headsets to monitor participants' brain activity during interactions with the car, such as test drives and exploring the interior. The EEG measures responses like excitement, attention and interest, offering insights into whether the car genuinely resonates with the buyer’s preferences.
Emotional validation is becoming increasingly vital and, amid the deluge of choice in an increasingly saturated market, understanding consumers' genuine emotional responses will only get more important — consumer interest in personalized marketing experiences has increased by 20% in the past two years. And that goes double for big ticket and status symbol purchases, such as car buying in fast-developing markets like Vietnam. Investing in a car, especially a premium one, is still seen as a significant economic and social status milestone. Consequently, consumers want the purchase to be an authentic representation of their preferences and, by extension, who they are.
The desire for highly personal experiences goes hand in hand with the demand for self-knowledge — think the popularity of personality typing frameworks like the MBTI or Enneagram. The mainstreaming of frontier technologies like EEGs, other brain-reading headphones and emotion-tracking AI, means there are more ways than ever for brands to help consumers understand themselves at a deeper and more authentic level. This self-knowledge could be channeled to make better, more personalized decisions, ensuring higher resonance with both purchases and brands.